Your school can use GoTag to send WhatsApp messages to you, your child or its staff. They come from one official GoTag WhatsApp number that sends on behalf of each school. They are delivered through WhatsApp's business service, which is run by Meta. Our standard messages are in English or Arabic, matching the language of your GoTag app, or English if we don't know it. Replies from your school are in the words its staff write. What we send. We send only these messages, and only when your school chooses to send them: - School announcements (long ones are shortened; the full text is in the GoTag app) - A link to upload your child's photo for their school profile and GoTag card - Your personal GoTag login code - Your school's replies to a message you sent We never send passwords on WhatsApp. Replying. You can reply to any of our messages. If you reply to a specific message, your reply goes to the school that sent it. Otherwise it goes to the school that last messaged you. That school's staff can answer you from the GoTag dashboard. If we can't match your number to a school, we keep your message but no school sees it. What we keep. We keep your phone number, the text of each message we send you and each message you send us, and when each one was sent. We also keep: - whether each message was delivered or read, or why it failed - which staff member sent each reply or announcement - the name on your WhatsApp profile, if you write to us These records are linked to your GoTag account and your school. If you send a photo, voice note or file, we keep only a note of its type and any caption, not the file itself. We keep these records until they are deleted on request. Who can see it. In the GoTag dashboard, only school staff with access to the Logs page can see these records, and only for their own school. When you write to us, your school may also get an email with your name, number and message. It goes to the addresses the school set up for this, and GoTag keeps a copy of that email in your school's message log. GoTag's own team can also see these records to run and support the service. Stopping messages. To stop our messages, block the GoTag number in WhatsApp or ask your school to remove your number. Deleting your data, as described below, does not stop future messages.

You can ask us to delete your WhatsApp messages and details at any time, even if you wrote to us from a number we don't recognise. GoTag does not delete them automatically, so our team handles every request by hand. Deleting your account in the GoTag app does not delete these records, so please ask us using the steps below. How to ask: 1. Email support@gotag.co, or use the contact form at the bottom of this page. Use the subject "Delete my data". 2. Include the phone number you use on WhatsApp, your name and your child's school. 3. We may ask you to confirm that the number is yours, so that we don't delete someone else's messages. 4. If you use the contact form, you'll get an automatic email confirming that we received your request. If you don't get it within a day, write to support@gotag.co directly. What we delete. We delete, from GoTag's live system, the WhatsApp records linked to your number or your GoTag account: - the messages we sent you and your replies - their delivery status - the record of which staff member replied - your WhatsApp profile name - the copies of the emails GoTag sent your school about your messages After that, your school can no longer see them in the GoTag dashboard. Your number stays on your school's GoTag account unless your school removes it, so any new messages will create new records. What we can't delete. Messages stay in WhatsApp on your own phone, and you can delete them there. Meta carries every message, and WhatsApp's own privacy policy covers what Meta keeps. GoTag can't delete Meta's copies. Copies already delivered to your school's email inboxes are outside GoTag, so ask your school to delete those. Backup copies of GoTag's database made before your request are not changed. Other information in your GoTag account, such as your child's school records, is managed by your school. Ask your school, or contact us the same way and we'll help.